This Privacy Policy explains how Simply Geeks LLC ("Simply Geeks," "we," "us," or "our") collects, uses, and shares information about you when you visit our website, request a quote, use our mail-in or in-shop service, or communicate with us by phone, text, or email.

By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly to us, including:

Contact details — your name, email address, and phone number.
Service details — the device or console model you tell us about and related notes.
Shipping information — the mailing address used to create prepaid and return shipping labels.
Communications — messages, call records, and texts you exchange with us.

We also automatically collect limited technical information (such as IP address, browser type, and pages viewed) through cookies and similar technologies when you use our website.

2. How We Use Your Information

Provide quotes and carry out the service you request.
Create shipping labels and coordinate the return of your device.
Communicate with you about your order, including status updates and invoices.
Respond to your questions and provide customer support.
Operate, maintain, and improve our website and services.
Measure the performance of our advertising and comply with legal obligations.

3. Text Messaging (SMS)

If you provide your phone number, we may send you text messages related to your order (such as quotes, status updates, and support replies). Message and data rates may apply, and message frequency varies. You can opt out at any time by replying STOP. Consent to receive texts is not a condition of purchase. We do not sell or share your mobile number with third parties for their own marketing.

4. How We Share Information

We do not sell your personal information. We share information only as needed with:

Service providers who help us operate, including shipping/label carriers, telephone and SMS providers, email delivery providers, and payment processors.
Advertising and analytics partners (such as Google) to measure and improve our marketing, as described below.
Legal and safety purposes, when required by law or to protect our rights, customers, or others.

5. Cookies & Advertising

We use cookies and similar technologies for website functionality, analytics, and advertising. We use Google services (such as Google Analytics and Google Ads) to understand site usage and measure ad performance. These services may set cookies and collect usage data subject to their own privacy policies. You can control cookies through your browser settings and opt out of personalized Google advertising at adssettings.google.com.

6. Data Retention

We keep personal information for as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Data Security

We take reasonable measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices & Rights

You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing communications, by contacting us using the details below. Depending on where you live, you may have additional rights under applicable law.

9. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of our website or services after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

Questions about this policy? Contact us:

Simply Geeks LLC
4811 Lebanon Pike Suite 103, Hermitage, TN 37076
615-752-2619
contact@simplygeeks.co

Privacy Policy